How to Fix Phoenix Service Neither DP1.0 Nor DP2.0 was Found for the Product, or the Product Cannot be Identified

August 10, 2019
This may happen when you do not create a RM-XX  folder on products folder into local disk C Program files

 Follow these steps to fix Phoenix Service Software Neither DP1.0 Nor DP2.0 was found for the Product, or the product cannot be identified.

 1. Create a new folder on Products Folder ( Local disk C - Program files - Nokia
- Phoenix - products) and rename it to the model of the phone you want 
 to flash. 
My Nokia model is 500 with model RM-750 (the folder would be named RM-750)


2. Copy the firmware files you downloaded into the RM-750 folder.





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